Mink Loose Wave

Return policy
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At Licia's Luxury Hair we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final.
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​Replacements
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We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 5 calendar days from the date of purchase.

Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL of the product in question.

Note that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or band, or otherwise processing the hair VOIDS the Product Defect Exchange Policy.

If we verify and agree that the product is defective in any way, Licia's Luxury Hair will then exchange or replace the item. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. If we do not validate the product defect issue, we will return the item in question to the customer at our expense (via ground) without an exchange of product.

Exchanges
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From time to time, we at our sole discretion, may exchange products or portions of a product under the following conditions: Requests must be made within 5 calendar days from the date of purchase. Any exchange request after 5 calendar days will not be honored. We will NOT accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or band, or processed) in any way. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable